Student Support
At A Better Tomorrow Services, we are personally and professionally committed to helping every student succeed. Our staff is always available to assist with your questions, challenges, and goals throughout your training journey.
School Contacts & Office Hours
Main Office
A Better Tomorrow Services INC
14 Dartmouth Street, Suite B
Malden, MA 02148
Phone: 781-987-0125
Cell: 978-569-8717
Fax: 781-987-0123
Email: info@abtservices.org
Office Hours:
Monday–Friday: 9 AM – 5 PM
Saturday & Sunday: Closed
School Contacts
Phone: (978) 569-8717
Office Hours & Appointments
Office hours at A Better Tomorrow Services are
Meetings are by appointment. Please call 978-569-8717 to arrange a convenient appointment.
Occasionally, A Better Tomorrow will e-mail students and prospective students’ information regarding future classes and schedule offerings.
Our website may include links that allow you to navigate to external websites. Linked websites are not under the control of A Better Tomorrow Services and may have different privacy policies. We do not accept responsibility or liability of other websites and urge you to use care if you enter personal information on these sites.
Academic Support Services
Academic Guidance
Our academic support services will help:
- Teach students to build respectful, one-on-one relationships with residents.
- Guide effective communication with residents, families, and healthcare teams.
- Promote sensitivity to residents’ emotional, social, and mental health needs.
- Emphasize residents’ rights, independence, and dignity.
- Develop skills in observation, documentation, and health assessment.
- Reinforce the Nursing Assistant’s role in improving quality of life.
- Train students to provide safe, high-quality basic care.
- Encourage teamwork and clear reporting within the healthcare system.
- Instil sound decision-making under RN or LPN supervision.
- Ensure a strong understanding of safety and ethical responsibilities.
Resume and Interview Coaching
A Better Tomorrow Services does not offer job placement or guarantee employment upon completion of the courses. However, we do invite employers from local long-term care facilities to come and meet with our NAT students before graduation day.
Students will have the opportunity to create or edit their resume during the resume workshop and life skills portion of the course; this is a required portion of the course.
The NAT Program hosts a job fair for all students. The job fair will help students find a job but does not guarantee employment. Students will have the opportunity to complete job applications and schedule interviews with prospective employers.
At ABTSHT, we do not provide job placement for students.
Certification Prep Support
Our certification prep support will:
- Provide a supportive learning environment that encourages student growth and success.
- Combine theoretical instruction with hands-on clinical experience to prepare students for real-world healthcare settings.
- Help students build a holistic understanding of patient care and core training concepts.
- Strengthen interpersonal skills for effective collaboration with patients and healthcare teams.
- Train students to make sound, safe decisions under RN or LPN supervision.
- Emphasize professionalism and the importance of the caregiver role.
- Reinforce safety practices in every aspect of patient care.
- Ensure mastery of the six key principles of care: dignity, independence, safety, communication, infection control, and privacy.
Accessibility and Academic Accommodations
We are committed to supporting students with disabilities. Students seeking accommodations should contact the Program Coordinator at the start of their program and provide supporting documentation.
Mass.gov
Offers information on state and federal programs that support people with disabilities, including helpful links to learn more.
Massachusetts Office on Disability (MOD)
Provides guidance, training, and information on disability rights and architectural access. The Client Assistance Program (CAP) offers confidential support for individuals with questions about their rights, vocational rehabilitation, or independent living services.
MassOptions
Offers detailed information on available services in your area. You can contact them by phone at (800) 243-4636.
Disability Law Center
Massachusetts Protection and Advocacy: Advocates for the rights and dignity of individuals with disabilities.
Massachusetts Commission for the Deaf and Hard of Hearing
Provides resources for individuals who are deaf or hard of hearing. You can reach them through the contact form on their website.
Policies & Student Responsibilities
Academic Expectations
Students must satisfactorily complete all components of the course, including didactic instruction, lab, and clinical training.
- Punctuality is mandatory. Students are expected to arrive on time for class. The classroom clock will be the official timekeeper.
- Daily attendance is required. Missing any part of the program may affect completion.
- Tardiness will not be tolerated – students who arrive late will receive a ‘Student at Risk’ form and may be subject to dismissal from the program.
- If a student is unable to attend class due to an emergency, they must call the instructor and leave a message by 8:00 A.M. An emergency contact number for their local class will be provided on the first day of the NAT portion of the program.
- Clinical hours vary. Clinical schedules differ from classroom hours and depend on the assigned location. Students will receive their clinical schedule upon registration.
Attendance sheet must be signed by each student daily. NO EXCEPTIONS.
Code of Conduct
Students are expected to maintain professionalism and integrity throughout their training to ensure a safe, supportive, and inclusive learning environment, both within and beyond the institution.
All individuals must adhere to the rules, policies, and regulations from the time of admission to A Better Tomorrow Services Health Training (ABTSHT).
Violations of these policies may result in probation, suspension, or dismissal from the program for any of the following reasons:
- Academic dishonesty, including cheating, plagiarism, or deliberately providing false information.
- Forgery, alteration, or intentional misuse of official ABTSHT documents.
- Theft or intentional damage to institutional or student property while on-site.
- Use or threat of physical force against another individual.
- Unauthorized presence on or use of institutional property.
- Verbal abuse toward students, staff, or faculty.
- Harassment or intimidation, including any willful act intended to frighten, degrade, or disgrace another person.
- Disrupting classes or obstructing the learning environment.
- Discriminatory behavior, which violates ABTSHT’s commitment to equal opportunity for all students.
Health & Safety Responsibilities
OSHA Compliance
Students are required to familiarize themselves with Occupational Safety and Health Administration (OSHA) regulations and guidelines related to bloodborne pathogens and tuberculosis. During the first weeks of the program, students must view the following videos: Universal Precautions and HIPAA.
Health Insurance Portability and Accountability Act (HIPAA)
The Health Insurance Portability and Accountability Act protects the privacy of patient health information, sets national standards for the security of electronic protected health information, protects identifiable information used to analyze patient safety events, and requires health care personnel to notify the Office of Civil Rights of breaches of confidentiality of patient information. The U.S. Office for Civil Rights enforces HIPAA Privacy and Security rules.
To remain HIPAA compliant and to protect patient confidentiality, students may not take any photographs of clients. Also, making copies of the patient record/chart is strictly prohibited.
All verbal, electronic, and written information relating to clients and contracted agencies is considered confidential and is not to be printed, copied, or discussed with anyone. Information may be disclosed only as defined in HIPAA guidelines for educational purposes.
A breach of confidentiality will result in disciplinary action, up to and including possible dismissal from the course and investigation and possible discipline by the Office for Civil Rights. More information if available at: http://www.hhs.gov/ocr/privacy/.
All students must follow the Health Insurance and Portability and Accountability Act (HIPAA) rules when participating in clinical activities at affiliated hospitals and clinics.
HIPAA compliance includes maintaining confidentiality of paper and electronic health records.
When violations of HIPAA by a student are identified by a hospital, clinic, physician’s office, etc., the violation will be reviewed by the school administration, which will recommend remediation and and/or sanctions, including the possibility of required withdrawal or expulsion.
Have a Concern? Here’s How to Get Help
As per 230 CMR 15.07(2), the school shall respond to written student complaints in writing within ten days from when the complaint was submitted to the school.
Students are encouraged to communicate any complaints to their instructor and work to identify an appropriate resolution.
If the student’s complaint has not been resolved the student should complete a complaint form. Complaint forms are available at the front office.
Student complaints should be addressed, in writing, to:
Emmanuel Exilhomme, Program Manager
14 Darthmouth Street, Suite B
Malden, MA 02148
or emailed to emmanuelexilhomme46@gmail.com
ABTSHT will respond to the student complaint within thirty (30) days from the submission of the written complaint by the student.
A written record of student complaints will be maintained by the ABTSHT for a period of at least six (6) months following the graduation or withdrawal of the student.
Job Readiness & Placement Resources
We prepare you for life after graduation — from resume writing to job fairs with local healthcare employers. While job placement is not guaranteed, we give you every tool to succeed.
A Better Tomorrow Services does not offer job placement or guarantee employment upon completion of the courses. However, we do invite employers from local long-term care facilities to come and meet with our NAT students before graduation day.
Students will have the opportunity to create or edit their resume during the resume workshop and life skills portion of the course; this is a required portion of the course.
The NAT Program hosts a job fair for all students. The job fair will help students find a job but does not guarantee employment. Students will have the opportunity to complete job applications and schedule interviews with prospective employers.
